Booking Rules
- Members may book a court up to 14 days in advance.
- When booking 14 days in advance, the courts can only be booked from 7am.
- Members are encouraged to show the opponent's name on the booking sheet.
- Off-Peak Members are only allowed to book Monday to Friday from 10am - 12 noon and from 2pm - 4pm (last bookings 3.40pm (squash) and 3.30pm (tennis)), and Saturday and Sunday all day.
Member Accounts and Top-Up Vouchers
- Each member has an account within this booking system.
- Members must have credit in order to reserve courts.
- To credit their accounts, members purchase £10 top-up vouchers from the office, and apply the top-up to their accounts by logging-in to this website or by using the touch screen on-site at the club.
Booking Fees
- Adult members: 50p per court booking (25p refunded when checked-in).
- Junior members: 25p per court booking (12p refunded when checked-in).
Check-in & Automatic Booking Fee Refunds
- Members must use the touch screen at the club to check-in and confirm court usage.
- The booking fee(s) are partially refunded to the member's account when the member checks-in within 1 hour prior and 2 hours after the court start time. Adults are refunded 25p per court booking, Juniors are refunded 12p per court booking.
- The system will assume the court was not used ("no-show") when the member who booked the court has not checked-in, and none of the booking fee(s) will be refunded.
- In order to check-in, members must know their PIN numbers, which can be changed when logged-in to this website, and retrieved using the Forgotten Password process on this website.
Cancellations & Refunds
- When unable to use a reserved court, members should cancel as soon as possible so that the court may be used by other members.
- The booking fee is automatically refunded when the court is cancelled more than 24 hours prior.
- When the booking is cancelled within 24 hours, the booking fee is only refunded if the court is re-booked by another member.