Booking Rules

Member Accounts and Top-UpVouchers

Each member has an account within this booking system.
Members must have credit in order to reserve courts.
To credit their accounts, members purchase £10 top-up vouchers from the office, and apply the top-up to their accounts by logging-in to this website or by using the touch screen on-site at the club.

Members must use the touch screen at the club to check-in and confirm court usage.
The booking fee(s) are partially refunded to the member's account when the member checks-in within 1 hour prior and 2 hours after the court start time. Adults are refunded 25p per court booking, Juniors are refunded 12p per court booking.
The system will assume the court was not used ("no-show") when the member who booked the court has not checked-in, and none of the booking fee(s) will be refunded.
In order to check-in, members must know their PIN numbers, which can be changed when logged-in to this website, and retrieved using the Forgotten Password process on this website.

When unable to use a reserved court, members should cancel as soon as possible so that the court may be used by other members.
The booking fee is automatically refunded when the court is cancelled more than 24 hours prior.
When the booking is cancelled within 24 hours, the booking fee is only refunded if the court is re-booked by another member.